It is the IT support service for computer maintenance for users, through which their problems with IT systems are solved or questions are asked about the use of technology in their activity. The service can be delivered through: chat, telephone, dedicated remote or onsite support application.
By requesting the IT Consulting Service, you benefit from the reporting and consulting service offered in order to improve the IT support activity and the way in which the users and the business use the technology in their own activity.
IT support and on-site interventions
Through the “Onsite IT Interventions” service, you benefit from IT interventions at your company’s headquarters for IT requests that cannot be resolved remotely, eliminating possible risks and restoring employee activity or computer maintenance. Any incident with the potential to affect the smooth running of your business will be resolved in a timely manner by our specialists, who will immediately move to your company’s headquarters.
Remote IT support 24/7
Through the “Remote IT Support” service, companies benefit from 24/7 IT support, based on the ticketing system, through which users can register, simply and quickly, a request for IT support to resolve incidents. In case of an IT problem, customers have several methods to use the specialized support of the Remote StarTechTeam team, by e-mail, online, by phone or SMS. The IT support team is divided into three skill levels, and each IT request will be taken over and resolved according to the specific complexity category.
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